"I went into Betsy’s Succession Planning session thinking that I had a handle on what we needed to work on for our succession plan. There was much that was shared that reinforced that we have been “doing the right” thing in preparing our succession plan. This was comforting. What I also learned were the areas that we had not focused on and how important these areas are to get right (well-defined job descriptions comes to mind). Collectively, I learned a lot about what I do and DO NOT have in place. I left the session with the energy and direction I needed to make a difference in our planning process."